Privacy Policy

Last updated: July 2026

Introduction

mist-ocelot ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

We are based at 47 Charter Row, Sheffield, S1 4EG, United Kingdom. For any privacy-related enquiries, please contact us at [email protected].

Information We Collect

We may collect and process the following categories of personal data:

• Identity information such as your name and title
• Contact details including email address and postal address
• Travel preferences and requirements you share with us
• Correspondence records when you communicate with our team
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use the information collected for the following purposes:

• To respond to your enquiries and provide travel quotations
• To arrange and manage your travel bookings
• To communicate important information about your trips
• To improve our website and services based on usage patterns
• To comply with legal obligations and industry regulations
• To send marketing communications where you have opted in

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: processing necessary to fulfil travel bookings
• Legitimate interests: improving our services and communicating with customers
• Consent: where you have explicitly agreed to receive marketing
• Legal obligation: compliance with applicable laws and regulations

Data Sharing

We may share your personal data with:

• Travel suppliers (airlines, hotels, tour operators) to fulfil bookings
• Payment processors to handle transactions securely
• Professional advisors including legal and accounting services
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

International Transfers

Your data may be transferred to destinations outside the UK and European Economic Area when necessary to arrange international travel. We ensure appropriate safeguards are in place to protect your information during such transfers.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Booking records are typically retained for seven years to comply with financial and legal requirements. Marketing preferences are kept until you withdraw consent.

Your Rights

Under data protection law, you have the following rights:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate information
• Erasure: request deletion of your data in certain circumstances
• Restriction: request limited processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure data storage, encrypted communications, and staff training on data protection.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via our website. We encourage you to review this page regularly.

Contact and Complaints

If you have questions about this policy or wish to make a complaint, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.